Videos

Role: Sr. Learning Experience Designer, Sunrun
Formats: Instructional tutorial videos, operational walkthroughs, process overviews, hybrid workplace support content
Tools Used: Adobe Premiere Pro, Camtasia, video editing software, screen capture tools, voiceover narration, multimedia production tools
Audience: Remote employees, IT Service Desk agents, corporate associates, and operational teams
Focus Areas: Technical onboarding, operational readiness, hybrid collaboration, process standardization, and performance support

This collection of instructional and operational support videos was developed to help employees navigate technical processes, workplace technology, and operational workflows within Sunrun’s rapidly evolving hybrid and remote work environment. The videos were designed to provide clear, scalable, and easily accessible just-in-time learning resources that reduced support dependency while improving employee confidence and operational consistency.

Projects included:

• Work-from-Home Equipment Setup Tutorials for remote employees onboarding into distributed work environments
• Incident Management Process (IMP) Overview Videos supporting Tier 1 IT Service Desk operational training
• Hosting Hybrid Meetings from Sunrun Corporate Offices tutorials designed to improve collaboration and meeting technology adoption across hybrid teams

• Designed concise, learner-centered video experiences focused on immediate workplace application and task completion
• Applied multimedia learning principles to reduce cognitive overload and improve retention through pacing, narration, visual signaling, and progressive disclosure
• Simplified technical workflows and operational procedures into approachable, step-by-step demonstrations
• Developed scenario-based operational examples aligned to real employee workflows and workplace technology use cases
• Balanced technical accuracy with accessibility for learners with varying levels of technical confidence
• Designed videos to function as both onboarding resources and searchable just-in-time performance support tools
• Incorporated screen recordings, live demonstrations, voiceover narration, visual annotations, and guided walkthroughs to improve clarity and learner engagement
• Structured content for scalable reuse across onboarding, LMS deployment, knowledge bases, and operational support channels
• Collaborated with operational stakeholders, IT teams, and business leaders to ensure process accuracy and organizational alignment
• Optimized content for distributed and hybrid work environments where employees needed flexible, self-paced support resources

Created onboarding-focused tutorial videos guiding employees through equipment setup, connectivity troubleshooting, workstation configuration, and remote work readiness expectations. These videos reduced onboarding friction and minimized technical support requests for newly remote employees.

Developed operational process overview videos for Tier 1 IT Service Desk agents covering incident ownership, prioritization, escalation pathways, SLA expectations, and resolution workflows. These videos supported technical onboarding and operational consistency across distributed support teams.

Produced practical workplace technology tutorials helping employees confidently navigate hybrid meeting spaces, conference room technology, audio/video equipment, and collaboration best practices within Sunrun corporate offices. These resources supported smoother collaboration between in-office and remote participants during the company’s hybrid workplace transition.

• Improved employee confidence and self-sufficiency in navigating workplace technology and operational workflows
• Reduced recurring technical support requests and onboarding friction through scalable self-service learning resources
• Increased operational consistency across distributed and hybrid work environments
• Supported faster onboarding and operational readiness for remote and technical employees
• Enhanced adoption of hybrid collaboration technologies and workplace processes
• Created reusable multimedia learning assets supporting both formal training and just-in-time performance support

This body of work reflects my approach to video-based learning design: creating concise, engaging, and highly practical multimedia experiences that improve performance, reduce operational friction, and support employees in real-world work environments.

Role: Organizational Development Lead, NASCO
Formats: Leadership development overview videos, leadership microlearning series, organizational development communications, behavioral skills video content
Tools Used: Adobe Premiere Pro, Camtasia, multimedia production tools, video editing software, presentation design, visual storytelling techniques, voiceover narration
Audience: Emerging leaders, people managers, enterprise leaders, and leadership development program participants
Focus Areas: Leadership development, emotional intelligence, change leadership, empathy, trust, communication, and organizational effectiveness

This collection of leadership-focused videos was developed to support NASCO’s enterprise leadership development strategy and reinforce key behavioral competencies across multiple leadership audiences. The videos served as both promotional and instructional resources tied to leadership development programs, microlearning initiatives, and organizational effectiveness efforts.

Projects within this collection included:

• Leadership Essentials Overview Video
• Leadership Lab: Change
• Leadership Lab: Empathy
• Additional leadership-focused microlearning and organizational development communication assets

The content was intentionally designed to move beyond traditional compliance-style training by creating emotionally engaging, highly relatable leadership learning experiences that connected behavioral concepts to real workplace challenges and leadership expectations.

• Applied adult learning and leadership development principles to create emotionally resonant, behavior-focused learning experiences
• Designed short-form leadership microlearning content to support reinforcement, reflection, and practical workplace application
• Incorporated storytelling, real-world leadership scenarios, and reflective prompts to improve learner engagement and retention
• Structured content around leadership behaviors and organizational competencies rather than abstract theory alone
• Balanced instructional rigor with approachable, conversational communication styles to increase accessibility and leader buy-in
• Designed scalable multimedia assets supporting enterprise leadership development initiatives and ongoing reinforcement strategies
• Integrated emotional intelligence concepts including empathy, trust, adaptability, self-awareness, and communication effectiveness
• Collaborated with organizational leaders and stakeholders to align content with leadership expectations, organizational culture, and strategic priorities
• Used visual storytelling, pacing, narration, and motion graphics to maintain engagement and reduce cognitive overload
• Designed resources to function both as standalone learning assets and as reinforcement tools within broader leadership programs

Created a promotional and orientation video introducing NASCO’s multi-week Leadership Essentials program. The video helped establish learner expectations, communicate program value, and connect leadership development topics such as empathy, trust, change, conflict, and feedback to organizational success and team effectiveness.

Developed a leadership microlearning video focused on navigating organizational change effectively. The content explored mindset, adaptability, communication, and resilience strategies leaders could apply during periods of uncertainty and organizational transformation.

Produced a behavioral leadership development video emphasizing empathy as a core leadership competency. The resource reinforced active listening, perspective-taking, trust-building, and relationship management skills critical to effective leadership and team engagement.

• Increased engagement and visibility for leadership development initiatives across the organization
• Reinforced organizational leadership competencies and behavioral expectations through scalable multimedia learning
• Supported ongoing leadership behavior reinforcement outside of formal workshop environments
• Improved accessibility to leadership development content through concise, self-paced video learning experiences
• Helped leaders connect emotional intelligence concepts to real workplace situations and team dynamics
• Strengthened organizational focus on empathy, trust, adaptability, and people-centered leadership practices
• Created reusable multimedia assets supporting onboarding, leadership programming, and organizational communication initiatives

This body of work reflects my approach to leadership development and behavioral learning design: creating meaningful, visually engaging learning experiences that connect organizational strategy, emotional intelligence, and practical leadership behaviors in ways that are actionable, memorable, and scalable.

Role: Organizational Development Lead / Sr. Learning Experience Designer
Formats: Executive overview videos, organizational communication content, change management videos, corporate culture storytelling, strategic explainer videos
Tools Used: Adobe Premiere Pro, Camtasia, multimedia production tools, video editing software, visual storytelling techniques, voiceover narration, presentation design tools
Audience: Enterprise-wide employee audiences, leaders, cross-functional teams, and organizational stakeholders
Focus Areas: Organizational alignment, change communication, corporate culture, strategic messaging, and employee engagement

This collection of corporate overview videos was designed to support large-scale organizational communication, employee alignment, and strategic change initiatives across multiple organizations and business functions. These videos blended instructional design, executive communication, visual storytelling, and change management principles to simplify complex organizational concepts and improve employee understanding, engagement, and adoption.

Projects within this collection included:

• Digital Workplace Migration Overview Video
• Cheers 4 Peers Recognition Program Overview
• Competencies for Organizational Performance
• Additional organizational communication and strategic alignment videos supporting enterprise initiatives

Rather than functioning as traditional training content, these videos were intentionally designed as high-impact communication tools that helped employees understand the “why” behind organizational initiatives, cultural expectations, strategic priorities, and operational change efforts.

• Applied change management and organizational communication principles to improve clarity, engagement, and message adoption
• Designed executive-level communication content that balanced strategic messaging with employee-centered storytelling
• Simplified complex organizational concepts into approachable, visually engaging multimedia experiences
• Used visual storytelling, animation, motion graphics, narration, and scenario-based examples to increase message retention and emotional connection
• Structured content to support enterprise-wide scalability across distributed, remote, and hybrid workforces
• Focused heavily on learner attention, pacing, and cognitive load reduction to maximize engagement for short-form corporate communications
• Designed videos to reinforce organizational culture, leadership priorities, and employee alignment
• Collaborated closely with executives, communications teams, HR leaders, and operational stakeholders to ensure strategic alignment and messaging accuracy
• Developed reusable communication assets supporting onboarding, enterprise initiatives, leadership messaging, and organizational transformation efforts
• Balanced professionalism with warmth and accessibility to improve employee trust and engagement with corporate messaging

Created a strategic overview video supporting organizational transition to a modern digital workplace ecosystem. The video introduced employees to evolving collaboration tools, workflow expectations, and operational changes while helping reduce uncertainty and increase adoption during a period of enterprise transformation.

Produced an engaging internal communication video introducing and promoting an employee recognition initiative designed to strengthen peer appreciation, workplace culture, and employee engagement. The video focused on encouraging participation while reinforcing organizational values and team connection.

Developed a competency framework overview video helping employees understand the organization’s core, functional, and leadership competency expectations. The resource supported performance management, leadership development, employee growth conversations, and organizational alignment around behavioral expectations.

• Improved employee understanding of organizational initiatives, priorities, and workplace changes
• Increased engagement with internal programs, recognition initiatives, and organizational development efforts
• Supported enterprise-wide change adoption through scalable multimedia communication strategies
• Reinforced organizational culture, values, and leadership expectations through storytelling and visual communication
• Reduced communication ambiguity during organizational transitions and operational changes
• Created reusable executive communication assets supporting ongoing organizational alignment initiatives
• Strengthened employee connection to company mission, culture, and strategic direction

This body of work reflects my approach to corporate communication and organizational storytelling: creating visually engaging, strategically aligned multimedia experiences that help employees understand change, connect to organizational priorities, and engage more meaningfully with the workplace experience.