Career Development

Role: Sr. Learning Experience Designer, Sunrun
Formats: Interactive career development site, role progression framework, certification pathway resource hub, performance support ecosystem
Tools Used: Google Sites, instructional design frameworks, visual design tools, learning pathway architecture, knowledge management systems
Audience: Technology Operations (TechOps) employees, IT Service Desk agents, technical support teams, and people leaders
Focus Areas: Career development, workforce enablement, professional growth, role clarity, certification pathways, and internal mobility

This enterprise career development resource was designed to provide Sunrun’s Technology Operations employees with greater visibility into career progression opportunities, advancement expectations, and technical certification pathways across the organization. The site served as both a career planning tool and a strategic workforce development resource, helping employees understand how to grow within TechOps while supporting leaders in creating clearer development conversations and advancement planning.

The project originated from recurring employee questions surrounding career mobility, advancement expectations, required technical competencies, and pathways into higher-level technical roles. In collaboration with operational leaders and subject matter experts, I designed and developed an interactive career framework that mapped job levels, role expectations, competency progression, and recommended certifications across multiple TechOps disciplines.

• Designed a scalable, user-friendly career development ecosystem supporting multiple technical disciplines and advancement tracks 
• Applied learner-centered design principles to simplify complex organizational structures and career progression information 
• Organized role expectations, competency requirements, and advancement pathways into digestible, visually guided formats 
• Developed role-specific career track profiles outlining job complexity, knowledge expectations, supervision levels, and experience requirements 
• Curated certification and credentialing pathways aligned to organizational technology stacks and operational needs 
• Designed the experience to support both self-directed employee growth and manager-led development conversations 
• Integrated internal learning resources and external certification opportunities into centralized development pathways 
• Balanced transparency, motivation, and operational alignment to encourage career ownership and continuous learning 
• Structured content architecture to support scalability as technologies, certifications, and organizational needs evolved 
• Collaborated cross-functionally with operational leaders, technical SMEs, and managers to validate role expectations and advancement criteria 

Created structured role progression frameworks outlining:

• Entry-level through advanced technical support positions 
• Job complexity and responsibility expectations 
• Knowledge and competency requirements 
• Supervision expectations and decision-making scope 
• Experience and professional growth benchmarks 
• Technical specialization pathways across teams 

These visual career maps helped employees understand exactly where they fell within the organization and what growth opportunities existed ahead of them.

Developed curated advancement pathways connecting employees to:

• AWS certifications 
• Google Workspace certifications 
• ITIL 4 certifications 
• Microsoft certifications 
• Cisco and networking pathways 
• Okta, ServiceNow, VMware, and Proofpoint certifications 
• NICE CXone and other operational technology learning resources 

Each certification pathway included:

• Role alignment recommendations 
• Learning provider information 
• Course descriptions and prerequisites 
• Suggested learning paths 
• Business relevance and practical application guidance 

• Increased transparency around internal career growth opportunities within TechOps 
• Improved employee understanding of advancement expectations and role progression 
• Supported retention and engagement by providing visible professional development pathways 
• Empowered employees to take greater ownership of career development and skill building 
• Helped managers facilitate more effective coaching and career planning conversations 
• Aligned workforce development efforts to organizational technology priorities and operational needs 
• Reinforced a culture of continuous learning, certification attainment, and internal mobility 

This project reflects my approach to workforce development and performance enablement: creating structured, scalable learning ecosystems that connect employee growth, organizational capability building, and long-term business strategy in meaningful and actionable ways.