eLearning Courses

Role: Organizational Development Lead, NASCO
Tools Used: Articulate Rise 360, multimedia design tools, LMS publishing workflows
Audience: Enterprise associates across departments and leadership levels

This multi-module learning experience was designed to help associates understand and apply NASCO’s corporate messaging framework, brand narrative, organizational culture, and healthcare industry positioning in a consistent and actionable way.

As the instructional designer and content developer, I partnered with internal stakeholders to transform complex organizational messaging into an engaging, learner-centered digital experience that balanced strategic communication goals with usability, accessibility, and learner engagement.

• Conducted stakeholder consultation and content analysis to organize complex business messaging into a structured learning pathway 
• Applied adult learning principles and microlearning strategies to improve learner comprehension and retention 
• Designed modular learning architecture to support self-paced progression and scalable future updates 
• Developed learner-friendly navigation and chunked content to reduce cognitive load across multiple modules 
• Incorporated real-world examples, reflection opportunities, and applied scenarios to reinforce transfer of learning 
• Designed for accessibility, visual consistency, and responsive delivery across devices 
• Balanced executive-level messaging with practical application for associates across operational and non-operational roles 
• Structured content for LMS deployment, completion tracking, and long-term maintainability 

• Created a scalable onboarding and communication resource supporting enterprise-wide alignment 
• Improved accessibility and consistency of organizational messaging across departments 
• Established reusable design patterns and module structures for future enterprise learning initiatives 
• Delivered an engaging, visually polished learner experience aligned to corporate branding standards 

This project reflects my approach to instructional design: combining strategic consultation, learner-centered design, operational scalability, and measurable business alignment to create learning experiences that are both engaging and effective.

Role: Organizational Development Lead, NASCO
Tools Used: Articulate Rise 360, multimedia content development tools, LMS publishing workflows
Audience: Enterprise associates across operational, technical, and leadership functions

This enterprise learning experience was designed to improve financial literacy across NASCO by helping associates better understand the company’s financial structure, budgeting processes, governance responsibilities, and operational decision-making framework.

As the lead instructional designer and project partner, I collaborated with Finance leaders and business stakeholders to transform complex financial concepts into a practical, approachable, and scalable digital learning experience for a broad employee audience with varying levels of financial knowledge.

• Conducted stakeholder interviews and content analysis to identify foundational financial knowledge gaps across departments 
• Structured content into progressive, modular learning pathways to simplify complex financial concepts and reduce cognitive overload 
• Applied adult learning principles and real-world business scenarios to increase relevance and learner engagement 
• Designed self-paced microlearning experiences that balanced strategic context with practical application 
• Incorporated knowledge checks, reflection opportunities, and applied activities to reinforce comprehension and transfer of learning 
• Developed clear visual hierarchy, accessible navigation, and learner-friendly language for non-financial audiences 
• Built scalable course architecture to support future content updates and evolving business processes 
• Designed for LMS deployment, learner tracking, and enterprise-wide accessibility across devices 

• Increased organizational access to foundational financial knowledge and business literacy 
• Created a scalable onboarding and development resource supporting enterprise-wide financial awareness 
• Improved alignment between operational teams and financial processes through consistent messaging and role clarity 
• Established a reusable framework for future business education and enterprise learning initiatives 

This project highlights my ability to partner with SMEs, simplify highly technical subject matter, and design engaging learning experiences that connect business strategy to day-to-day employee performance.

Role: Leadership Training Lead, WellBe Senior Medical
Tools Used: Articulate Rise 360, scenario-based learning design, LMS deployment workflows
Audience: People managers and operational leaders
Focus Areas: Expense compliance, manager decision-making, operational consistency, policy application

This manager-focused learning experience was designed to improve confidence, consistency, and accountability in expense approval decision-making within Expensify. The course equipped managers with the practical knowledge and judgment needed to review expense reports accurately, apply policy consistently, identify red flags, and support compliance expectations across the organization.

As the instructional designer and developer, I partnered with Finance and operational stakeholders to translate expense policies and approval procedures into an accessible, scenario-based learning experience tailored to busy leaders managing real-time approval responsibilities.

• Designed a role-specific learning experience focused on operational decision-making and policy application for managers 
• Applied adult learning principles and scenario-based instructional strategies to improve real-world application and retention 
• Simplified complex expense policies and compliance expectations into practical, action-oriented guidance 
• Structured content into concise, modular learning segments to support busy operational leaders and reduce cognitive overload 
• Incorporated real-world approval scenarios, edge cases, and red-flag identification exercises to reinforce judgment and consistency 
• Developed job aids and performance support resources to extend learning beyond course completion 
• Balanced compliance-focused content with learner engagement through conversational design and practical examples 
• Designed scalable digital learning architecture to support onboarding, policy refreshers, and future process updates 
• Ensured accessibility, responsive design, and LMS compatibility across distributed teams and devices 
• Collaborated cross-functionally with Finance, HR, and operational leaders to validate policy accuracy and business alignment 

• Improved manager confidence and consistency in expense approval workflows 
• Increased awareness of compliance expectations, documentation standards, and approval best practices 
• Reduced ambiguity around special situations, policy interpretation, and escalation scenarios 
• Created scalable operational learning resources supporting organizational accountability and financial stewardship 
• Strengthened alignment between managerial decision-making and organizational expense policies 

This project reflects my approach to operational learning design: transforming policy-heavy business processes into engaging, performance-focused learning experiences that improve decision-making, reduce risk, and support operational consistency across the organization.

Role: Sr. Learning Experience Designer, Sunrun
Tools Used: Articulate Rise 360, multimedia editing tools, LMS publishing workflows
Audience: Newly hired Tier 1 IT Service Desk associates

This onboarding learning experience was designed to introduce new IT Service Delivery team members to Sunrun’s organizational mission, support structure, onboarding expectations, and learning journey within the IT Service Desk environment.

As the instructional designer and developer, I partnered with operational leaders and SMEs to create a scalable, engaging onboarding experience that combined organizational culture, operational readiness, and learner support into a streamlined digital introduction for newly hired technical employees.

• Designed a structured onboarding experience that balanced organizational culture, role clarity, and operational expectations for new technical support associates 
• Applied adult learning and onboarding best practices to improve learner confidence, engagement, and early-role readiness 
• Organized content into clear, modular learning pathways to support progressive onboarding and reduce cognitive overload 
• Incorporated leadership messaging and authentic team introductions to strengthen learner connection and organizational engagement 
• Designed intuitive navigation and learner-friendly pacing to support self-directed onboarding experiences 
• Developed scalable course architecture to align with broader onboarding curricula and future learning path expansion 
• Ensured accessibility, responsive design, and LMS compatibility across devices and delivery environments 
• Collaborated cross-functionally with SMEs, operations leaders, and technical teams to validate content accuracy and onboarding priorities 

• Created a scalable onboarding resource supporting consistent new hire experiences across distributed IT support teams 
• Improved onboarding structure and learner clarity around role expectations, team support, and training progression 
• Strengthened learner engagement through leadership visibility, clear learning pathways, and approachable instructional design 
• Established reusable onboarding templates and module structures for future technical onboarding initiatives 

This project reflects my approach to onboarding and operational learning design: creating structured, learner-centered experiences that improve engagement, accelerate readiness, and connect employees to both organizational culture and performance expectations from day one.

Role: Sr. Learning Experience Designer, Sunrun
Tools Used: Articulate Rise 360, multimedia editing tools, LMS publishing workflows
Audience: Tier 1 IT Service Desk agents

This operational training course was designed to strengthen incident resolution skills for Tier 1 IT Service Desk agents by guiding learners through incident prioritization, diagnosis, escalation procedures, SLA considerations, and customer-focused resolution workflows.

As the instructional designer and developer, I partnered with technical SMEs and operations leaders to translate complex IT service management concepts into a practical, learner-centered training experience that supported both technical performance and customer experience expectations.

• Designed scenario-based operational learning experiences aligned to real-world IT support workflows and SLA expectations 
• Applied adult learning principles and task-based instructional design to improve knowledge transfer and on-the-job application 
• Structured content into progressive modules that guided learners through incident ownership, prioritization, escalation, and resolution processes 
• Simplified complex technical concepts and operational terminology into accessible, action-oriented learning content for entry-level support agents 
• Incorporated process reinforcement, guided decision-making, and practical examples to improve learner confidence and consistency 
• Designed scalable digital learning architecture to support onboarding, operational readiness, and future content updates 
• Ensured responsive design, accessibility, and LMS compatibility across distributed learner environments 
• Collaborated with SMEs and support leadership to validate workflow accuracy and align training to operational performance goals 

• Improved consistency in incident management workflows and service desk resolution practices 
• Supported faster onboarding and operational readiness for Tier 1 support agents 
• Increased learner confidence in incident prioritization, escalation, and customer communication processes 
• Created scalable operational learning resources aligned to IT service delivery standards and evolving support procedures 

This project reflects my approach to operational and technical learning design: transforming complex workflows into clear, engaging, and performance-focused learning experiences that improve both employee capability and customer outcomes.